We have a record of more than two decades and $90M of successful past performance in Program Management. Dedicated to our customers' success, our staff have met the demands of some of the most challenging requirements. We have been fortunate to receive numerous awards for our program management success including:
- NASA Armstrong Flight Research Center - Small Business Prime Contractor of the Year
- NASA Goddard Space Flight Center - NASA Headquarters Small Business of the Year
- NASA Marshall Space Flight Center Small Business Subcontractor Excellence Award
- Selection by SAIC as the NASA Business Unit Contractor of the Year
- NASA Agency Innovator of the Year
- NASA Customer Service Award
We are very proud of these awards but perhaps our greatest achievement is Customer Satisfaction, which is reflected in CPARS ratings of "Exceptional" and consistent Customer Satisfaction scores between 90% and 100%.
"Exceptional" CPARS Rating
Customer Satisfaction Scores
Contractor revitalized the contractor-maintained government furnished equipment accounts; this is the best proactive support seen in years on these equipment accounts.
Keen attention to detail shown in the extra effort that has been put into all facets of production to include ensuring all editing computer monitors are color calibrated to provide true, accurate and consistent products.
Media Fusion leadership has ensured and improved customer/artist interaction to allow for immediate work order utilization. This action allows for instantaneous customer input and feedback, allowing the artists to clarify requirements and improve quality of initial drafts.
The team, under exceptional leadership has demonstrated the cross utilization of staff in various positions during the contract. This has allowed for the artists (photo, video and graphics designers) to enhance their capabilities and showcase talents outside their normal daily duties, resulting in quality products and a well-rounded, cohesive team.
In the nearly 20 years of working with and the oversight of various contractors. The base year of this contract has been an exceptional one. Until now I have yet to experience the level of professionalism, dedication, can do attitude and talent at all levels currently being provided by Media Fusion.